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Frequently asked questions

Any other questions? Visit our FAQ page.

Where can I find the contact details of a hotel?

You can find a hotel's contact details on the hotel detail page.

If you have general questions about the Steigenberger Hotels and Resorts, please use the following e-mail address info@steigenberger.com.

Do I need a credit card to make reservations?

Your credit card information is required to guarantee your reservation in case of late arrival.

Special rates, for example, the early bird rate, require a prepayment during booking. Here we need your credit card information.