Frequently asked questions and answers
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Where can I find the contact details of a hotel?
You can find a hotel's contact details on the hotel detail page.
If you have general questions about the Steigenberger Hotels & Resorts, please use the following e-mail address info@steigenberger.com. -
What are the opening, breakfast, check-in/out hours?
You can find this information on the hotel’s detail page.
On the hotel’s detail page, you will find the opening hours of the restaurants and bars in the hotel.
You can find the check-in/out hours on your booking confirmation,
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How many rooms can I reserve?
Our website allows a reservation for up to five rooms per hotel for the same date or different dates.
If you need more rooms in the same hotel, either make more reservations or contact the group reservation of the respective hotels.
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Is parking available, and how much does it cost?
You will find detailed information on the hotel’s detail page under the section "Directions and Surroundings".
Free parking awaits you at many Steigenberger Hotels. In some locations, public parking spaces will be available for you. Unfortunately, you cannot reserve a parking space.
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Do I need a credit card to make reservations?
Your credit card information is required to guarantee your reservation in case of late arrival.
Special rates, for example, the early bird rate, require a prepayment during booking. Here we need your credit card information.
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I would like to bring a pet. Are pets allowed?
Pets are allowed in some Steigenberger Hotels & Resorts. Please inquire at the respective hotel.
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How can I change a reservation?
You can request your reservation under the section 'My booking'.
There, with your surname and reservation number, you can see and edit your reservation.
Alternatively, you can contact us by phone on the toll-free phone number +49 69 66564-460, or email us at reservation@shgres.com.
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Can my child sleep in my room? And what are the conditions?
General guidelines for overnight stays with children can be found online at www.steigenberger.com/familie.
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What do I do if I have lost my reservation number?
Please contact us.
Either call us toll-free at +49 69 66564-460 or send us an email to reservations@shgres.com.
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What payment options does the hotel offer?
Steigenberger Hotels & Resorts accept cash in local currency, bank transfers, EC and Maestro cards as well as the following credit cards: Visa, Mastercard and American Express.
Other payment methods are only permitted with the agreement of the respective hotel. For more information, please see our terms and conditions.