Frequently asked questions and answers
Hotel Information
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Where can I find the contact details of a hotel?
You can find a hotel's contact details on the hotel detail page.
If you have general questions about the Steigenberger Hotels and Resorts, please use the following e-mail address info@steigenberger.com. -
What are the opening, breakfast, check-in/out hours?
You can find this information on the hotel’s detail page.
On the hotel’s detail page, you will find the opening hours of the restaurants and bars in the hotel.
You can find the check-in/out hours on your booking confirmation,
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Is parking available, and how much does it cost?
You will find detailed information on the hotel’s detail page under the section "Directions and Surroundings".
Free parking awaits you at many Steigenberger Hotels. In some locations, public parking spaces will be available for you. Unfortunately, you cannot reserve a parking space.
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I would like to bring a pet. Are pets allowed?
Pets are allowed in some Steigenberger Hotels and Resorts. Please inquire at the respective hotel.
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Can my child sleep in my room? And what are the conditions?
General guidelines for overnight stays with children can be found online at www.steigenberger.com/familie.
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What payment options does the hotel offer?
Steigenberger Hotels and Resorts accept cash in local currency, bank transfers, EC and Maestro cards as well as the following credit cards: Visa, Mastercard and American Express.
Other payment methods are only permitted with the agreement of the respective hotel. For more information, please see our terms and conditions.