Frequently asked questions and answers

What is your cancellation policy if I am unable to take up the reservation?

Our detailed cancellation policy is included with every reservation confirmation.

Please contact the respective hotel if you have any questions on cancelling a room.
Which payment options are available on the website?

The payment options vary per hotel. Basically, we offer credit card payments (Diners Club, JCB International, Mastercard, Visa, American Express), Klarna, IDeal and PayPal.
What happened to your loyalty program Award World?

The program has been terminated. If you want to get to know our attractive new program H Rewards, please click here.

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