Changes to services and protective measures

We look forward to welcoming you back to our hotels. Since May we have gradually been able to open hotels for tourist travel again. We have prepared intensively for this step. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. Upon request, our hotel staff will be happy to inform you about possible restrictions in your hotel prior to your arrival. We ask for your understanding for these measures. We are taking these steps for your sake and for the sake of everyone. These prudent precautions will help us to protect our loved ones and everyone around us.

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

The new guidelines introduced by Deutsche Hospitality stipulate the revision and adaptation of all hygiene and disinfection measures, specific training for every member of staff and regular checks and monitoring of the measures put in place. Two key points are more frequent cleaning and disinfection and social distancing rules in public areas. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

In the following video you will see important security measures in our hotels and how we can all protect ourselves together.

Public areas

• The obligation to wear mouth and nose masks applies to all employees according to the regulations in the respective (federal) state
• The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required
• Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
• Sanitiser dispensers at reception and in the toilets
• Distance markings (minimum of 1.5 metres) or according to the regulations of the respective (federal) state
• Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
• Regular airing of public areas
• Lift capacity limited to two persons at any one time (except for families)
• Notices displayed in central areas to draw attention to hygiene rules
• Fitness and spa areas are partly available again in accordance with the requirement of the respective authority. Detailed information can be obtained from your hotel before your arrival.

Reception, check-in and check-out

• We recommend cashless payments wherever possible.
• Disinfection of room keys and key cards

Restaurant and bar area

• Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
• Only members of one's own household and members of one other household may sit together at a table, or the regulations of the respective (federal) state apply
• Opening times will be adjusted in accordance with volume of guests
• This may mean that guests will need to be admitted to the restaurant at longer intervals.
• À la carte service and room service offers
• Buffets are mostly closed, some hotels offer buffets with packaged goods. Detailed information can be obtained from your hotel before your arrival
• Disinfection of tables, counters, bill holders, cruets etc. after each use

Banquet

• Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective (federal) state
• Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
• Video conferences using appropriate equipment will be offered
• Lunch and coffee break packages will be served à la carte or, as snack buffets or in the form of lunch boxes
• Regular disinfection of all surfaces by staff and regular airing of the events rooms

Room cleaning

• Increased cleaning including disinfection of surfaces when changing rooms
• Cleaning during the stay in consultation with the guest
• Regular and highly frequent disinfection of door handles, light switches, remote controls etc.
• Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice