Changes to services and protective measures

We are very pleased that we will now be able to welcome you back to our hotels. Depending on the individual federal state in which they are located, our hotels will gradually be available again for leisure travel from May onwards. We have been undertaking detailed preparations for this step over the past few weeks. Comprehensive protection plans for our hotels and restaurants have been submitted to the Federal Government, and all of these have been approved. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. We apologise for any inconvenience.

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

The new guidelines introduced by Deutsche Hospitality stipulate the revision and adaptation of all hygiene and disinfection measures, specific training for every member of staff and regular checks and monitoring of the measures put in place. Two key points are more frequent cleaning and disinfection and social distancing rules in public areas. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

Please find the current rebooking and cancellation rules in the statement of the Deutsche Hospitality.

Public areas

• Mandatory protective mouth and nose covering for staff and guests according to the regulations in the respective country – face masks will be distributed to guests as required.
• Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
• Sanitiser dispensers at reception and in the toilets
• Distance markings (minimum of 1.5 metres)
• Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
• Regular airing of public areas
• Lift capacity limited to two persons at any one time (except for families)
• Notices displayed in central areas to draw attention to hygiene rules
• Unfortunately, gyms and spa areas will need to remain closed until further notice (no exercise courses or treatments can be offered).

Reception, check-in and check-out

• We recommend cashless payments wherever possible.
• Disinfection of room keys and key cards

Restaurant and bar area

• Minimum distance of 1.5 metres between tables
• Guests sharing a hotel room may occupy the same table.
• Opening times will be adjusted in accordance with volume of guests.
• This may mean that guests will need to be admitted to the restaurant at longer intervals.
• À la carte service
• Buffets will remain closed. Certain hotels will offer a food service whilst observing correct social distancing.
• Disinfection of tables, counters, bill holders, cruets etc. after each use

Banquet

• Events reservations will be honoured as soon as this is permitted under stipulations issued by the Federal Government or state governments.
• Minimum distance of 1.5 metres between tables
• Video conferences using appropriate equipment will be offered.
• Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes.
• Regular disinfection of all surfaces by staff and regular airing of the events rooms

Room cleaning

• Disinfection of surfaces in rooms in consultation with the guest
• Regular and highly frequent disinfection of door handles, light switches, staircase handrails etc.
• Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice.